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FAQs

1. The brand and the products

Who are you, Chamaye?

We are a French brand launched in Paris in 2020, which celebrates families with accessories for parents and children. Find out more about the little story of Chamaye here.

I don't know what size to choose.

We invite you to consult the size guide.

How do I maintain my Chamaye accessories?

Caps : Never, oh never, should your caps end up in your washing machine. To preserve the colours and the hold, wash it by hand in warm, soapy water. Scrub gently with a brush if needed. Rinse with clean water. Dry it flat (avoid radiators and hair dryers which shrink around the head). Tip: fill it in to preserve its shape.

Sun hats and beanies : hand or cold wash recommended, dry flat. Avoid tumble drying and ironing.

Can matching parent-child accessories be purchased as a pair or individually ?

All products are purchased individually. If you want a pair, trio, or more, add each piece separately to your cart.

When should you wear caps ?

It's a summer must-have, but for us, adults and children can wear them all year round!

Where are the products made?

The socks are made in France, the beanies are made in Europe, and the caps in Asia, in a factory audited each year by the Intertek group. We work with a French partner who has his own local production line, and regularly visits the factory. All our workshops are BSCI certified, a label that guarantees impeccable working and production conditions.

How can you be sure of the quality of the products?

All knitwear and socks are OEKO-TEX® Standard 100 certified: this certifies control at each stage of processing, from raw materials to yarns, including dyeing. It does not contain materials harmful to health and the environment.

2. Order

How can I pay for my order ?

You can pay for your order by bank card or e-gift card ( available here ).

We suggest that you save your payment information when placing your order. This will make it easier for you to place your future orders.

Our site does not allow payments in several installments.

Is the payment secured ?

Obviously. Your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our partner Stripe.

How do I use a gift card to pay for my order ?

Go to this page . Choose the amount of your gift card, and place your order.

Gift cards are emailed with instructions for redeeming them at checkout. They are valid for one year with no minimum purchase amount. Obviously, they do not cost you any additional processing fees.

How do I use a credit note to pay for my gift card ?

Enter the code of your credit in the "discount code" field at the time of payment. The credit amount will be automatically deducted.

When is my account debited ?

When your order is confirmed.

My payment has been declined .

If your payment could not be completed, do not hesitate to place your order again with another means of payment.

If, despite this, you are unable to pay for your order, do not hesitate to contact our Customer Service at hello[@]chamaye.com. We will help you with pleasure.

I want to modify or cancel my order, is it possible ?

Orders cannot be modified or cancelled. However, you can try to reach us by phone on 07 49 02 40 58 during customer service opening hours, every working day from 10 am to 6 pm. We will try to find a solution together. If the order has already been dispatched, you can exercise your right of withdrawal and return the order to us for a refund.

How can I be sure that my order is validated ?

Your order is validated from the moment you see it appear in your “My account / Order history” space.

A confirmation email will also be sent to you, with the number of your order as well as the summary of your basket.

My order is a gift, does the price appear on the delivery note ?

The price does not appear on the product or on the delivery note.

Can I add packaging to my order if it is a gift ?

All items are delivered in tissue paper. It is possible to add a personalized message: save your sweet note in the dedicated field of your basket, your recipient will find a nice card in his package.

How do I receive my invoice?

Write to us at hello[@]chamaye.com, we will send it to you by email!

3. Delivery

How much are the shipping costs ?

Delivery in metropolitan France is free from €49 of purchase.

Below this amount, delivery is invoiced at €3.49 (at home or at a relay point, within 3-4 working days) in metropolitan France.

We deliver almost anywhere in the world: check this page for prices.

I haven't received my package, what should I do ?

You did not receive it within the announced time or it got lost on the way? Contact us at hello[@]chamaye.com , we contact the carrier and we will answer you quickly!

My package has been returned to the sender, what should I do ?

Unfortunately, once your package has been returned to our workshop, it cannot be sent back to you. It will be automatically refunded within 7 working days.

4. Exchanges and returns

I want to return my order, how do I do that ?

It is very simple. You have 30 days following receipt of your order to exercise your right of withdrawal. Write to us via the contact form on the site, or at hello[@] chamaye.com to let us know you wish to return the product. Shipping costs are your responsibility. You are responsible for the shipment: do not forget to keep the proof of return.

We undertake to refund you for all products within a maximum of 8 working days of receipt. Returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used. Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded.

I want to return my order without going through the post office, is this possible?

This is only possible if you are in Paris: in this case, you can bring your order directly to the workshop in the 9th arrondissement, at no additional cost. We reimburse you in 24 hours. The address: 5 rue Hippolyte Lebas, 75009.

I want to exchange my order, is it possible ?

We do not trade on our site. For a new size, another model or color, simply reorder on our e-shop!

 

When will I receive my refund ?

Upon receipt of your return to the workshop, allow 8 working days maximum. Note that the refund of an order paid for with an e-gift card or a credit note will be automatically made.

The piece has a small defect .

We are obsessed with details, and our quality control is rigorous. If, despite our vigilance, your piece has a small defect, we suggest that you send us photos to hello[@]chamaye.com . No problem, only solutions ;)

5. My account

How to create an account ?

Go to this page , or:

- From your computer: click on the "Account" pictogram at the top right of the home page, then "create an account"

- From your mobile: click on “create an account” in the menu.

How do I log in to my account ?

- From your computer: click on the “Account” icon at the top right of the home page.

- From your mobile: click on "connect" in the menu.

Enter your email address and password, then validate.

How to receive your newsletters ?

Go to the very bottom of our site on the home page, and fill in your email address.

If ever you do not receive our invitations, we invite you first to check your spam and to add the address hello[@]chamaye.com to your address book.

Can I enter a different billing and delivery address ?

Yes ! At the time of payment, in the "Billing address" field, check "use a different billing address".

I lost my password .

Go to the “Account” space at the top right of the home page (or in the mobile menu), enter your email address and click on “Forgot your password?”. You will then receive an email allowing you to reset it.

What do you do with my personal data ?

Nothing without your permission :) We invite you to consult our general conditions of sale here .

6. Press contacts

Would you like to receive our press release? Use our products for your shoots?

It's here: camille[@]chamaye.com. See you soon !