Make a return
What are the return conditions?
You have 30 clear days from the date of the order to exercise your right of withdrawal.
The product must be in its original packaging and condition, new, unworn, unwashed, with the original label. If the label is unsealed (for socks for example), the return will not be accepted and the product will not be refunded. Any free product in the initial order must be returned, otherwise its value will be deducted from the final refund.
Are returns chargeable?
Exchange: 100% free return for France and Belgium, but we do not manage exchanges: upon receipt of your return, you will receive a credit to place a new order.
Refund: Contribution to return costs of €2.99, deducted from the refund.
Credit: 100% free return. Credit with no validity period.
If you are based in France or Belgium, we will send you a prepaid return label (generate here ). Returns are at your expense if the product is discounted, or if you are shipping from the rest of the world.
What is the return procedure?
In order to process your return as quickly as possible, here is the procedure to follow:
- Pack your package carefully
- Insert the delivery slip inside. If you no longer have it, enclose your name, first name, delivery address and order number clearly labeled with the package.
- Affix your shipping label covering the original label
- Drop off your package at a Chrono Shop2Shop point (see the list of available points )
- Please keep your proof of deposit, as the shipment is your responsibility. If the package is lost, no refund will be possible.